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Privacy Policy

Jane's Group UK Limited and its subsidiaries and affiliates (collectively "Janes," "us," "we," or "our") are committed to protecting your privacy and providing you with a positive experience while using our websites, products, or services ("Platform"). Janes is the data controller for the purpose of data protection legislation.  This notice is provided to explain the basis on which any personal information we collect from you, or which you provide to us, is processed. Janes reserves the right, at any time, to modify this Privacy Policy. If we make revisions that change the way we collect, use, or share personal information, we will post those changes in this Privacy Policy. If we make material changes to our Privacy Policy, we may also notify you by other means prior to the changes taking effect, such as by posting a notice on our Platform or sending you a notification. You should review this Privacy Policy periodically so that you keep up to date on our most current policies and practices. We will note the effective date of the latest version of our Privacy Policy at the end of this Privacy Policy.

1. Scope

This Policy applies to Janes Platform and provides you with guidance on your rights and obligations in relation to your personal information.

Janes Privacy Policy (the "Privacy Policy") establishes and communicates the key principles that Janes follows in protecting the personal information that we collect. Please note that some privacy rights and obligations may differ in certain locations based on local law, in which case Janes will comply with the local legal requirements. To the extent a notice provided at the time of collection from a website or specific product conflicts with this Privacy Policy, such specific notice or supplemental privacy statement will control.

2. Collection of Personal Information

"Personal information" is any information that can be used to identify an individual, and may include things such as your name, physical address, email address, phone number, login information, marketing preferences, company affiliation, geographic location, or payment card information. Janes may collect personal information that is necessary for legitimate business purposes, which will be disclosed to you at the time of collection. Janes will use this information for the purposes for which it was collected. Janes may also collect personal information from trusted third-party sources and engage third parties to collect personal information to assist us.

One of the most common methods of collecting personal information is during the online form submission or registration process, including where a website user is requesting a free trial or a courtesy newsletter, registering for an event, or responding to similar offers such as sample reports, white papers, or further product information.

In some instances, Janes and the third parties we engage may automatically collect and aggregate data using cookies, weblogs, web beacons, and other similar applications, subject to appropriate consents. This information is used to better understand and improve the usability, performance, and effectiveness of our Platform and to help us tailor content or offers for you. Please read the “Cookies” section below for more information.

3. Purpose and Use of Personal Information

Janes may use your personal information for operational, legal, administrative, and other legitimate purposes permitted by applicable law. Some of the ways we may use personal information include:

  • Providing you with requested products or services.
  • Providing you with information regarding similar products or events.
  • Analysing and monitoring extent of use.
  • Providing customized product and service information.
  • Allowing users to participate voluntarily in mailings or other events.
  • Providing product service updates, information, and alerts.
  • Sending communications, including for marketing or other customer satisfaction purposes.
  • Order processing, and to provide transaction documents.
  • To contact users for information verification purposes.

4. Right to Access and Correct Personal Information

We strive to make sure that our information is reliable, accurate, and up-to-date. While personal information is maintained by Janes, you may access your personal information to the extent required by law to review, update, and correct inaccuracies. Upon request made to the contact listed below, we will provide you with reasonable access to the personal information we collect about you. Because personal information-for example, your email address-is required to use the Platform, we retain personal information as long as your account is active. You will have the opportunity to correct, transfer, update, modify, or delete this information by logging into your account and updating your information online. You may also limit the use and disclosure of your information by either unsubscribing from marketing communications or contacting us at the address listed below under the section titled “Contact Information” or by emailing [email protected].

5. Sharing Personal Information

Janes may disclose personal information to its parent, subsidiary, affiliates, and other related companies. Janes may disclose personal information to service providers for the purposes of operating our business, delivering, improving, and customizing our products or services, sending marketing and communications related to our business, payment processing, and for other legitimate purposes permitted by applicable law or otherwise with your consent. In relation to payments processing, this will be subject to the service provider’s terms of use and privacy policies.

There may also be instances when Janes may disclose your personal information without providing you with a choice in order to honour a request that you have made through the products or services; comply with the law or in response to a court order, government request, or other legal process; protect the interests, rights, safety, or property of Janes or others; protect against fraud or for risk management purposes; or respond to adverse third parties (i.e., adverse parties and their counsel and other agents) in the context of litigation. In addition, if Janes sells all or part of its business or makes a sale or transfer of assets or is otherwise involved in a merger or business transfer, you agree that Janes may transfer your personal information to a third party as part of that transaction.

In all cases Janes requires all unaffiliated third parties to treat personal information as confidential. Janes will not provide personal information to third parties for their own marketing purposes without your consent.

If you participate in a discussion forum, chat room, or provide comments related to Janes on a social media or other public platform, you should be aware that the information you provide there (i.e., your public profile) will be made broadly available to others, and could be used to contact you, send you unsolicited messages, or for purposes neither Janes nor you have control over. Also, please recognize that social media forums and chat rooms not controlled by Janes may have additional rules and conditions. Janes is not responsible for the personal information or any other information you choose to submit on these forums that are not Janes controlled.

The Platform may offer you the ability to share personal information through a social networking site (e.g., Facebook, Twitter), using such site’s integrated tools (e.g., Facebook “Like” button, or Twitter “Tweet” button). The use of such integrated tools enables you to share personal information about yourself with other individuals or the public, depending on the settings that you have established with such social networking site. For more information about the purpose and scope of data collection and use in connection with such social networking site or a site’s integrated tools, please visit the privacy policies of the entities that provide these social networking sites.

6. Security of Personal Information

Janes has physical, administrative, and technical safeguards in place to help protect the personal information Janes collects. While there is no such thing as perfect security on the Internet, we will take reasonable and appropriate steps to ensure the safety of your personal information.

7. Retention of Personal Information

Janes will retain your personal information as needed to fulfil the purposes for which it was collected. We will retain and use your personal information as necessary to comply with our business requirements, legal obligations, resolve disputes, protect our assets and enforce our agreements.

8. Cookies

When visiting a Janes Platform, our servers may query your computer to see if there are cookies previously set by Janes.

Cookies are small text files that may be stored on your computer (or other internet enabled devices, such as a smartphone or tablet) when you visit a website. They help websites remember information about your visit, like your country, language and other settings. They can also help make your next visit easier.

We use cookies and other similar technologies such as marketing tags for several purposes as described more fully below, including collecting information about the number of visitors to the website and customer demographics, which is used to improve the customer experience of the website.

If you wish to remove cookies placed on your device by our site or stop our site placing further cookies on your device you can do this at any time (learn how to do this below).


We use the following cookies:

Strictly necessary cookies. 

These are cookies that are required for the operation of our website.  We do not require your consent to place these cookies. Nevertheless, you may be able to block these cookies yourself on your device/ browser, but restricting these cookies is likely to mean that our website will not work as you would expect and certain functionality may be inoperable. 

Non-essential cookies

Analytical/performance cookies. 

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it.  This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.  We use cookies to compile visitor statistics such as how many people have visited our site, how they reached our site, what type of technology they are using (e.g. Mac or Windows, which helps to identify when our website isn't working as it should for particular technologies), how long they spend on the website, what page they look at etc. This helps us to continuously improve our website.

Functionality cookies. 

These are used to recognise you when you return to our website.  This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies. 

These cookies record your visit to our website, the pages you have visited and the links you have followed.  This information will be used by us and third parties to make our website and the advertising displayed on it more relevant to your interests.  We may also share this information with third parties for this purpose but only if you consent to such sharing.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:  

CookieCookie DurationPurpose
Google Analyticsmore This Cookie tracks your movements on our website
Hotjarmore We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website.
Cloudflare CDN 30 days The _cfduid cookie helps Cloudflare detect malicious visitors to our websites and minimizes blocking legitimate users. It may be placed on devices to identify individual shared IP addresses and protects against anti-bots.
Sitefinity Insight.1 year -persistentThis cookie tracks the user uniquely through the sf-data-intell-subject cookie.
Azure Application Insights: ai_user, ai_session.365 daysThis cookie collects telemetry data for users, such as how many times a user has visited our site and where they visited on our website. sessions

9. Cross Border Transfer of Personal Information

We may transfer personal information to countries other than the country in which the data was originally collected (for example, outside the UK/EEA) in order to provide you with our services. These countries may not have the same data protection laws as the country in which you initially provided the information and may not provide the same level of protection.

If we transfer personal information to countries outside of the UK/EEA, we may rely on a decision from the European Commission/ UK Government determining that the country provides an adequate level of protection to the Data Protection Laws). Alternatively, we may rely on appropriate safeguards in respect of transfers of personal information to a country outside of the UK/EEA, for example, by agreeing standard contractual clauses adopted by the European Commission/ UK Government.

10. Prospective Employee and Employee Information

If you submit an application for employment to or are currently an employee of Janes, Janes is authorized to collect the information in any form it obtains through your application for employment or continued employment with Janes, and your submission of employee related documents, including but not limited to the personal information that you submit in connection with your employment or intended employment (collectively "Employee Information"). Examples of Employee Information collected in connection with your employment or application for employment includes but is not limited to your name, date of birth, government issued identification (passport, social security number, driver’s license number), banking information, marital status, health information, benefit information, title, employment history, education, job qualifications, and other relevant employee personal data. We also collect some of this information about your dependents when you provide it to us when you enrol in health and other benefits or provide contact information. By providing personal information about family members or other individuals, you represent that you have their consent to provide this information to us for the purposes set forth in this Privacy Policy..

Janes will collect, use, store and retain, and secure your social security number in accordance with this Privacy Policy. Janes will not communicate or make available, in any manner, your social security number to the general public. Janes will not print your social security number on any card required for you to access colleague member services provided by Janes. Janes will not require you to transmit your social security number over the Internet, unless the connection is secure or the social security number is encrypted. Janes will not print your social security number on any materials that are mailed to you, unless state or federal law requires or permits the social security number to be on the document to be mailed.

In accordance with applicable law, Janes may use Employee Information to evaluate applications for employment, manage work-related aspects of the employee-employer relationship (i.e., training, payroll, benefits, travel, reimbursement expenses, performance appraisals, succession planning, team member health and safety), investigate and respond to any claims related to your employment, and comply with applicable laws and regulations. Your Employee Information will not be used for direct marketing purposes by us or any third party service provider, unless you specifically consent to such use.

Janes shares your Employee Information with third parties who provide outsourced human resource functions to us. Those third parties are required to protect your Employee Information. Janes may also disclose your Employee Information if required or permitted to do so by law (such as when part of a governmental agency action or litigation), governmental or quasi-governmental requests, or a regulatory organization, or to relevant third parties such as site technicians, brokers, auditors, lawyers, or professional advisors. In the event that Janes considers it necessary or where required by law to disclose Employee Information in certain situations where the health, safety, or wellbeing of a team member is at imminent risk, we may share your Employee Information with our outside lawyers, law enforcement or others who are legally authorized. As Janes continues to develop our business, we may buy or sell assets. In the unlikely event that Janes or substantially all of our assets are acquired, Employee Information may be one of the transferred assets.

Employee Information may be stored in hard copy or electronic format within your branch office or in the cloud in the United States or other countries where Janes, its affiliates, agents, or contractors conduct business. Your Employee Information may be transferred into our human resources systems and used to manage your employment, may become part of your personnel file, and may be used for other work-related purposes. Your Employee Information will be kept for as long as is legally required, and in some instances longer depending upon the needs of the organization and industry practices.

11. Other Contractual Relationships

If you enter into a separate contractual relationship with Janes which requires, or contemplates, collecting, using, or sharing information about you in a manner that is different than that which is described in this Privacy Policy, the terms of that agreement will apply.

12. Other Websites

This Privacy Policy does not apply to sites or applications offered by other companies or individuals, including third party products and services, that may be displayed as content in a search on our website. Janes encourages you to read the privacy policy of any third party site or applications before transmitting personal information.

13. Contact Information

We welcome your views about our Platform and this Privacy Policy. If you would like to contact us with any queries or comments, request further information or exercise any of your available rights please email us at: [email protected].

If Janes needs, or is required, to contact you concerning any event that involves information about you we may do so by email, telephone, or mail.

Updated April 2022.